Terms and Conditions
TERMS AND CONDITIONS FOR ONLINE PURCHASES
The following terms and conditions (referred to as the Terms) apply to all purchases made from this website. By placing an order you are making an offer to Tekzone Sound & Vision Ltd, a company registered in England and Wales (company no. 330823, VAT reg. no. GB293783315), whose registered office address is at Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW (referred to as us/we/our) to purchase the items ordered subject to these Terms. The offer is only accepted when we process the order and dispatch the items, and once accepted by us shall constitute a binding agreement between you and us.
Your continued use of this website and placing of an order through the website indicates your acceptance of these terms and conditions.
We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.
Please therefore read this document carefully before placing your order.
These terms do not affect your statutory rights.
You can contact us by email or post as specified in our Contact Us page. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.
Acknowledgement and Receipt of Orders
Orders are acknowledged by email as soon as possible. Any email or other acknowledgment from us does not constitute our legal acceptance of your order. The offer is only accepted when we process the order and dispatch the items.
We will email you a copy of your receipt, either separately or within the acknowledgement. The receipt is confirmation that we have received your authorisation to take the monies shown from the relevant payment partner. The receipt also serves as the required proof of purchase for any returns, so please ensure you retain the email and/or a hard copy in a safe place.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Your order for goods is subject to availability. If we cannot supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, we will obviously refund any money already paid by you for the goods.
Only one special offer may be redeemed per order, and only one such offer may be redeemed per household.
Our brochure and website are solely for the promotion of our products in the UK. Unfortunately, for reasons connected to logistics, legality and warranties, we cannot accept orders from or deliver to addresses outside the UK. This restriction also applies to BFPO addresses.
CHANNEL ISLAND RESIDENTS: We regret that we are unable to accept orders from the Channel Islands.
Payment and Prices
The price for the goods will be as stipulated on the website at the time when we accept your order. We are entitled to update the price on the website from time to time to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission on the price published for the goods on our website is wrong.
We try to ensure that all prices displayed on our website are accurate. However, it is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you to inform you have the correct price and give you the opportunity to place an order at that price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require you to return any goods we have delivered.
We can currently accept payment of your order by Visa, Mastercard, American Express, Delta/Connect and Maestro only via SagePay. We also accept payments through Paypal. Payment by cheque or cash on delivery is not accepted.
Payment for goods must be made in accordance with our purchase procedure set out above. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
All prices on our website are in pounds sterling and inclusive of VAT but exclusive of our very reasonable delivery charges [Payment/Dispatch], which will be payable as indicated at the time of placing your order.
Your Statutory Right to change your mind within 14 days
Upon receipt of your order please check you have ordered the correct item before opening the packaging, as we will not always be able to accept returns for items ordered in error if the packaging is damaged.
We are unable to accept the return of the following unless they are faulty:
- items custom made to your specification
- software where the box has been opened and / or the product seal removed or damaged
- items that have contact with the ear, nose or throat (e.g. headphones, earphones, smart glasses etc) unless sent back with hygiene seals unbroken and in unused condition
- wearable items
- items that are in close proximity to the mouth during usage (i.e. microphones)
You must take reasonable care of the item while you evaluate the product. You are entitled to examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them, or input any data or software
If you change your mind and wish to cancel the contract, you should notify us of your intention to do so by writing to us at Tekzone Sound & Vision Ltd, Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW, by emailing us at firstname.lastname@example.org, or by completing the online notification form on our website, within 14 days of the date of receipt by you. This does not apply to products that have been custom made to your specification.
You may use the online cancellation form or simply email to us at email@example.com, including details of what you bought, when you ordered or received it, your reason for return, your order number and your contact details.
You then have an additional 14 days from this notification date to return the goods to us, at your own expense, at Tekzone Sound & Vision Ltd, Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW (i.e. goods must be returned within 28 days of receipt), together with the original manufacturer's packaging (which must not be defaced or damaged) and all accessories, manuals, documentation, plastic bags, warranty cards, tie wraps, and any other items that originally came with the goods. This includes free gifts that were supplied with the goods.
You are obliged by law to take reasonable care of the goods whilst they are in your possession. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. Sealed audio or sealed video recordings, sealed computer software, wearable items, items that otherwise have contact with the ear, nose or throat, and items that are in close proximity to the mouth during usage (i.e. microphones) can only be returned for a full refund if sent back with their seals unbroken and in unused condition.
We do not accept liability for goods damaged in transit while being returned, so please return using an insured delivery service (Royal Mail First Class is insured up to a maximum of £39 - Royal Mail Standard Parcels can be insured up to £500).
After inspection, and providing the goods are returned in accordance with these Terms, we will make any refunds due to you as soon as possible. If we have offered to collect the goods, your refund will be made within 14 days of your telling us you have changed your mind. In all other cases your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent them back to us.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However:
- we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
- the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We are unable to accept back non-faulty goods if you have not notified us of your intention to cancel the contract within 14 days after the delivery date have passed and returned them to us as described above within a further 14 days. If you return non-faulty goods without complying with these requirements, they will be returned to you (at your expense) without a refund.
It is our aim that customers are 100% satisfied with all products purchased at tekzone.co.uk. Therefore, if you wish to cancel the contract when you are not entitled to in law (for example, if you are unhappy with the performance of products that raise hygiene concerns after you have tried them out), please contact us and we may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as second hand (taking into account that we would need to dispose of the item as B grade in our clearance area).
We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain or the Channel Islands. For delivery addresses within the mainland, the costs of delivery will be as displayed to you on our website [Payment/Dispatch].
We will deliver the goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will let you know the estimated delivery date during the order process.
If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery.
If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, or if you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us we may end the contract by writing to you. In that event, we will refund any money you have paid in advance for goods we have not delivered but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If we miss the delivery deadline for any reason outside our control, you may treat the contract as at an end if:
- we have refused to deliver the goods;
- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end, or do not have the right to do so under the previous paragraph, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery, you can cancel your order for any of the goods. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Email us at firstname.lastname@example.org to arrange collection.
We shall not be liable to you, for any delay in performance of our contract if this is due to an event beyond our reasonable control (including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies) and, if so delayed, we shall be entitled to a reasonable extension of time for performing such obligations. In such event, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.
Ownership of the goods will pass to you on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then ownership of the goods shall revert to us when you return them to us.
If there is a problem with the product
We are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms will affect your legal rights.
If you have any questions or complaints about the product, please contact us.
Please note that the images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images. Also, the packaging of the goods may vary from that shown in images on our website.
If the goods you have purchased from us are faulty on delivery please contact us via email to request an RMA returns number. We will open a helpdesk service ticket to track your return (the ticket ID will be your return reference and should be quoted in all correspondence with us).
You must then either return the goods in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. Assuming the goods are indeed faulty, we will pay the costs of postage or collection. Please contact us to arrange a collection.
Except in the case of faulty goods, returned items not complying with these requirements will be rejected. No refund will be made if the goods are returned physically damaged, marked and/or without original packaging.
Your right to end the contract for other reasons
If you are ending a contract because:
- we have told you about an upcoming change to the product or these terms which you do not agree to;
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- we have told you that there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 28 days; or
- you have a legal right to end the contract because of something we have done wrong;
the contract will end immediately. We will refund you in full for any goods which have not been provided, and you may also be entitled to compensation.
12 Month Goodwill Guarantee
Tekzone Sound & Vision Ltd is an authorised dealer for the products we offer for sale. All of the products sold on our website are genuine products sourced from an official UK distributor or direct from the manufacturer.
Products purchased from Tekzone Sound & Vision Ltd are supplied with a 12 month guarantee after delivery to you (or 3 months for B-grade, ex-demo and second hand items) unless otherwise stated.
In addition to your statutory rights, should any item purchased on the website develop a fault within the warranty period, we shall offer to repair or replace the faulty items without charge to you. The foregoing guarantee is subject to the following conditions:
- the fault developed through normal domestic use only; and
- the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
- you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).
- Due to the unique nature of each of our Clearance Items (B-grade, ex-demo and second hand items), we will unfortunately be unable to replace any item and can only offer to repair the faulty item or refund you in full.
If the goods you have purchased from us become faulty during the warranty period, please contact us via email to request an RMA returns number. We will open a helpdesk service ticket to track your return (the ticket ID will be your return reference and should be quoted in all correspondence with us).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorised service attempts are excluded from any warranty claims.
If the item is a warranty return after a period of more than 30 days you will need to arrange for the item to be returned to us safely at your own cost (make sure to use a delivery service with sufficient insurance).
Products that have been damaged by you which require more cost to repair than the wholesale value of the product will be returned to you without a refund at your expense, regardless of when it was returned.
If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £75.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.
We shall have the right, in the first 12 months, to require products to be recalled if there is found to be a fault in that product range which is hazardous to users. In such instances we shall refund you the full costs
Costs of collection or return
We will pay the costs of collection or return:
- if the products are faulty or misdescribed;
- if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection. This will be the same as our charges for standard delivery, see [Payment/Dispatch].
Flat Screen Displays: Please note that today’s production techniques cannot guarantee an absolutely perfect Flat Screen display and buyers should be aware of the possibility of imperfections in the form of a few isolated constantly lit or unlit pixels (or stuck pixels). As a result of this, there is a commonly accepted tolerance level by which Flat Screens may display such imperfections without being classified as faulty (ISO 13406-2). As such, we can only take back displays as faulty for refund/repair if the number of affected pixels exceeds the manufacturer’s guidelines, subject to the Terms and Conditions. Please check with the relevant manufacturer as to their tolerance level.
Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods. However, if your goods do not conform to the specification displayed on the website relating to such goods at the date of purchase, we will arrange for collection of the goods from you and you will be entitled to receive a refund on production of the proof of purchase (sale receipt).
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
Your personal information
We will use the personal information you provide to us:
- to supply the goods to you;
- to process your payment for the goods; and
- if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We may pass your personal information to credit reference agencies.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:
Tekzone Sound & Vision Ltd
Vincent Lane, Dorking
Surrey RH4 3HW
E mail: email@example.com
If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved you may lodge a complaint via the EU online dispute centre at:
The contract between us shall be deemed, to have been made in England and shall be governed by the laws of England and Wales.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee to a person who has acquired the goods. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the goods.
This contract is between you and us. Except as provided in the previous paragaraph, no other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you entitled to submit the dispute to any acredited Alternative Dispute Resolution operating in the UK. Please visit the Citizens Advice website at https://www.citizensadvice.org.uk/ in the first instance. If you are not satisfied with the outcome you can still bring legal proceedings.
WEBSITE TERMS AND CONDITIONS OF USE
This website is operated by us, Tekzone Sound & Vision Ltd (registered number 330823) whose registered office is Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW (referred to as us/we/our).
We grant you (the user) a non-exclusive licence to use this website upon the following terms and conditions.
We reserve the right to terminate this licence at any time without notice.
Materials in Site
This website contains material which is owned by or licensed by us. This material includes but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws, including but not limited to copyright.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
You may view, use, download and store the material on this website for personal and research only. Commercial use of the material on this website is not permitted. The redistribution, republication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Accuracy of Information
The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and (except as set out under the heading “Liability”) make no representation and give no warranty as to its accuracy. Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you. In particular please also see section “Payment and Prices” of the Terms and Conditions of Sale regarding changes to the price of products.
Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.
This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. Any arrangements made between you and any third party named or referred to on this website are entirely at your sole risk and responsibility.
You may not create a link to this website from another website or document without our prior written consent.
We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
Except as set out in the clause below, we will be under no liability to you whatsoever whether in contract, tort (including negligence) breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
These terms and conditions (including the privacy statement detailed above) contain all the terms which you have agreed with us in relation to the use of the website.
Jurisdiction and Acceptance of these Terms and Conditions
This website is controlled and operated by us from our offices in England. The information, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any terms of these terms and conditions or any dispute in relation to the material contained in this website shall be governed by English Law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions of use of the website.