Tekzone Sound & Vision Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our websites (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Tekzone Sound & Vision Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
Our websites are not intended for children and we do not knowingly collect data relating to children.
This privacy notice aims to give you information on how Tekzone Sound & Vision Limited collects and processes your personal data through your use of our websites, including any data you may provide through our websites when you sign up to our newsletters, purchase a product or service or take part in a competition.
Controller and DPO
Tekzone Sound & Vision Limited (a company incorporated in England and Wales, company number 330823), whose registered office is at Cetec House, Business Park 5 (Axis Centre), Cleeve Road, Leatherhead, Surrey, KT22 7NB, is the controller and responsible for your personal data. Tekzone Sound & Vision Ltd also trades under the name “Walton Cameras.”
We have appointed James Gardner as our data protection officer (DPO), and he is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO by:
- Writing to him at Tekzone Sound & Vision Ltd, Cetec House, Business Park 5, Cleeve Road, Leatherhead, Surrey KT22 7NB
- Emailing him at firstname.lastname@example.org
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 18th May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes title, first name, last name.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing/Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Financial Data, such as your bank account and payment card details, because your payments are processed either through PayPal or Sage Pay.
We do not collect any Special Categories of Personal Data about you, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, or any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us. We will notify you at the time if this is the case.
3. How is your personal data collected?
We use different methods to collect data from and about you, including through:
- Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, through our social media accounts or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties:
(a) providers of IT and systems administration services, such as Tawk.to, which manages our on-line chat portal, based inside or outside the EU;
(b) analytics providers, such as Google and Hotjar, based inside or outside the EU;
(c) advertising networks such as Google, based inside or outside the EU;
(d) search information providers, such as Google, based inside or outside the EU; and
(e) social media platforms such as Facebook, Twitter, Instagram, Pintrest and Google +, based inside or outside the EU.
- Contact and Transaction Data from providers of technical, payment and delivery services, such as PayPal or Sage Pay, based inside or outside the EU.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at https://www.tekzone.co.uk/contact
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and of the legal bases on which we rely to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at https://www.tekzone.co.uk/contact if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
In the table:
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at https://www.tekzone.co.uk/contact
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity
|Performance of a contract with you|
|To process and deliver your order including:
(a) supply and deliver goods purchased on our website
(b) send automated e-mail confirmations and order updates
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
|To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or complete a survey||(a) Identity
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We aim to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Tekzone group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you, or by contacting us at https://www.tekzone.co.uk/contact
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish us to explain how the processing for the new purpose is compatible with the original purpose, please contact us at https://www.tekzone.co.uk/contact
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Service providers such as Cromwell Business Systems, acting as processors based in the United Kingdom who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
- Comparison websites, such as Trustpilot and Feefo, which collect reviews of our website.
- Marketing and re-marketing providers, such as Google, Nosto, Mailchimp and Dotmailer, who administer our marketing activities on our behalf.
- Our couriers (such as ParcelForce, Panther Logistics, City Sprint, Videoprince and Royal Mail), so they can deliver the products you have purchased.
- Some couriers (i.e. ParcelForce) who can keep you updated by text or telephone message on the likely delivery dates and times.
- Accredited finance providers, such as Hitachi Finance, who provide you with the finance if you wish to use our interest-free credit arrangements.
We may also have to share data, in terms of strict confidence, with third parties to whom we may wish to sell, transfer, or merge parts of our business or our assets, with whom we may wish to merge or from whom we may seek to acquire other businesses. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Except as expressly referred to in paragraph 5 above, we do not transfer your personal data outside the European Economic Area.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We keep basic information about our customers (including Contact, Identity, and Transaction Data) for up to six years in order to be able to comply with our statutory obligations to them under the Sale of Goods Act, etc. We may also be required by law to keep this information for up to six years after they cease being customers for tax and other regulatory purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws, which are summarised below. If you wish to exercise any of these rights, please contact us at https://www.tekzone.co.uk/contact. You will not normally have to pay a fee to exercise any of your rights. However, if you request access to your personal data, we may charge a reasonable fee, or may refuse to comply with your request, if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Subject to your complying with the preceding paragraph, we aim to respond to all legitimate requests within one month. If your request is particularly complex, or if you have made a number of requests, it may take us longer than one month, in which case we will notify you and keep you updated.
Summary of legal rights:
Subject access request - this enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
Data correction request – you may ask us to correct any incomplete or inaccurate personal data we hold about you (though we may need to verify the accuracy of the new data you provide to us before doing so).
Erasure request - you may ask us to delete or remove any personal data we hold about you (a) where there is no good reason for us continuing to process it (b) where you have successfully exercised your right to object to processing (c) where we may have processed your information unlawfully or (d) where we are required to erase your personal data to comply with local law. Note, however, that, for specific legal reasons (which will be notified to you, if applicable, at the time of your request) we may not always be able to comply with your request.
Objection to processing – you may object to our processing your personal data (a) where we are processing your personal data for direct marketing purposes and (b) where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which you feel means this has an undue impact on your fundamental rights and freedoms. In some cases, however, we may be able to demonstrate compelling legitimate grounds which override your objections.
Restriction of processing – you may ask us to suspend the processing of your personal data in the meantime if (a) you want us to establish the data's accuracy (b) our use of the data is unlawful but you do not want us to erase it (c) you need us to hold the data, when we would otherwise have no need to do so for our own purposes, so you can establish, exercise or defend legal claims or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Transfer request – you may ask us to transfer your personal data to you, or to a third party you nominate, in a structured, commonly used, machine-readable format. This applies only where you initially provided the data to us in electronic form, either for us to perform a contract with you or otherwise to use with your consent.
Withdraw consent - where we are relying solely on your consent as the legal ground for processing your personal data, you may withdraw such consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent and, if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Please note that withdrawing consent has no effect where paragraph 4 above indicates we are relying on some other legal ground for processing your personal data.