December Extended Returns Period
Please note the dates below are guidelines only and are not based on factors that are out of our control, e.g. weather conditions and courier delays.
We are still advising up to 3 working days for delivery on orders* and customers will receive tracking updates from our couriers (Parcelforce, Royal Mail, Panther) once it's been dispatched.
Last Chance for Delivery In Time for Christmas
For Televisions: order by 5pm on Monday 20th December 2021 for Christmas Delivery*.
For all other items: order by 1pm on Tuesday 21st December 2021 for Christmas Delivery*.
All orders placed after this time will be scheduled for dispatch the next available working day. We will still be dispatching orders on Wednesday 22nd and Thursday 23rd December, however, we will not be able to guarantee delivery in time for Christmas.
Please note couriers will not be delivering orders on Christmas Day, Boxing Day, New Year’s Day (and their subsitute bank holidays 27th/28th December, 3rd Janurary).
For 2-man courier services delivering to Highlands of Scotland or Islands requiring freight access by ferry / boat may not be dispatched till Tuesday 4th January 2022.
Returns Period for Christmas Orders
For orders placed between 14th November to 7th December 2021, you must notify us by Tuesday 4th January 2022 if you would like to return your order. From the date you have notified us, you will have a further 14 days to return your order to us at your own cost. Please note the item will need to be returned sealed in the packaging and in an unused condition.
This does not affect your statutory rights. Read our cancellation policy here for more information.
*Available in majority of areas. Find out more on our delivery service here.