Christmas Delivery & Extended Returns Period

Please note the dates below are guidelines only and are not based on factors that are out of our control, e.g. weather conditions and courier delays.

Delivery Times

We are still advising up to 3 working days for delivery on orders* and customers will receive tracking updates from our couriers (Parcelforce, Royal Mail, Panther) once it's been dispatched.

Last Chance for Delivery In Time for Christmas

For Televisions: order by 5pm on Monday 21st December 2020 for Christmas Delivery*.

For all other items: order by 1pm on Monday 21st December 2020 for Christmas Delivery*.

All orders placed after this time will be scheduled for dispatch the next available working day. We will still be dispatching orders between Tuesday 22nd and Thursday 24th December, however, we will not be able to guarantee delivery in time for Christmas.

Please note couriers will not be delivering orders on Christmas Day, Boxing Day and New Year’s Day.

Time Exceptions

For 2-man courier services delivering to Highlands of Scotland or Islands requiring freight access by ferry / boat may not be dispatched till Tuesday 5th January 2021.

Returns Period for Christmas Orders

For orders placed between Thursday 5th November to Tuesday 24th December 2020, you must notify us by Monday 4th January 2021 if you would like to return your order. From the date you have notified us, you will have a further 14 days to return your order to us at your own cost. Please note the item will need to be returned sealed in the packaging and in an unused condition. 

This does not affect your statutory rights. Read our cancellation policy here for more information.

*Available in majority of areas. Find out more on our delivery service here.

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