Cancellation Policy

Your Statutory Right to Change Your Mind Within 14 Days

Upon receipt of your order, please check you have ordered the correct item before opening the packaging, as we will not always be able to accept returns for items ordered in error if the packaging is damaged.  It is your duty to take reasonable care of the item (as you would in a shop) while you evaluate the product.  We are unable to accept the return of products that have been custom-made to your specification for a refund or credit unless they are faulty.

If you change your mind and wish to cancel the contract, you should notify us of your intention to do so by writing to us at Tekzone Sound & Vision Ltd, Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW, by emailing us at cancelmyorder@tekzone.co.uk, or by completing the online notification form on our website, within 14 days of the date of receipt by you.  This does not apply to products that have been custom-made to your specification.

You may print off the notification form HERE and post it to us at the address above, or simply write to us at that address, including details of what you bought, when you ordered or received it, your reason for return, your order number and your contact details. 

You then have an additional 14 days from this notification date to return the goods to us, at your own expense, at Tekzone Sound & Vision Ltd, Unit 5, Glebelands Centre, Vincent Lane, Dorking, Surrey RH4 3HW (i.e. goods must be returned within 28 days of receipt), together with the original manufacturer's packaging (which must not be defaced or damaged) and all accessories, manuals, documentation, plastic bags, warranty cards, tie wraps, and any other items that originally came with the goods. This includes free gifts that were supplied with the goods.

You are obliged by law to take reasonable care of the goods whilst they are in your possession. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.  Sealed audio or sealed video recordings, sealed computer software and products that have contact with the ear, nose or throat can only be returned for a full refund if sent back with their seals unbroken and in unused condition.

We do not accept liability for goods damaged in transit while being returned, so please return using an insured delivery service (Royal Mail First Class is insured up to a maximum of £39 - Royal Mail Standard Parcels can be insured up to £500).

After inspection, and providing the goods are returned in accordance with these Terms, we will make any refunds due to you as soon as possible.  If we have offered to collect the goods, your refund will be made within 14 days of your telling us you have changed your mind.  In all other cases, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent them back to us. 

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within [3-5] days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We are unable to accept back non-faulty goods if you have not notified us of your intention to cancel the contract within 14 days after the delivery date has passed and returned them to us as described above within a further 14 days. If you return non-faulty goods without complying with these requirements, they will be returned to you (at your expense) without a refund.